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Sooq Plus

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Dispute Resolution Policy

Dispute Resolution Policy

Effective Date: 16/09/2023

  1. Introduction

Welcome to Sooq Plus! We strive to provide a fair and efficient platform for our users and vendors. This Dispute Resolution Policy is designed to help you understand how we handle disputes that may arise during your interactions on our platform.

  1. Dispute Types

2.1. Disputes on Sooq Plus may arise in various scenarios, including but not limited to:

Issues with product quality or condition.

Shipping and delivery disputes.

Payment disputes.

Misrepresentation of products.

Communication issues between users and vendors.

  1. Initiating a Dispute

3.1. If you encounter a problem with a transaction, you are encouraged to contact the other party involved in the transaction to attempt a resolution directly.

3.2. If the dispute cannot be resolved through direct communication, you may initiate a formal dispute through our platform’s designated dispute resolution process.

  1. Formal Dispute Resolution Process

4.1. To initiate a formal dispute, you must follow these steps:

Log in to your Sooq Plus account.

Go to the “Resolution Center” .

Select the relevant transaction and follow the prompts to open a dispute.

Provide all necessary information, including a description of the issue and any supporting evidence.

4.2. Sooq Plus will review the dispute and may request additional information from both parties.

  1. Resolution Options

5.1. Upon reviewing the dispute, Sooq Plus may offer various resolution options, including but not limited to:

Facilitating communication between the parties.

Mediation by a third-party mediator.

Refund or partial refund.

Return of products.

Other appropriate resolutions based on the circumstances of the dispute.

  1. Mediation

6.1. In some cases, Sooq Plus may offer mediation services through a neutral third-party mediator to assist in resolving disputes.

6.2. Mediation is a voluntary process, and both parties must agree to participate.

  1. Compliance with Resolution

7.1. Both parties are expected to comply with the resolution provided through the dispute resolution process.

  1. Dispute Resolution Fees

8.1. Sooq Plus may charge fees for using the dispute resolution process, which will be disclosed to the parties involved.

  1. Finality of Resolutions

9.1. Resolutions provided through the dispute resolution process are final and binding.

  1. Contact Us

10.1. If you have any questions or concerns about our Dispute Resolution Policy or need assistance with a dispute, please contact us