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Sooq Plus

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Guidelines

Guidelines

 

Welcome to Sooq Plus! Our platform is designed to provide a safe, enjoyable, and efficient marketplace for both buyers and vendors. To maintain a positive and respectful environment, we have established the following guidelines that all users and vendors are expected to follow when using our platform:

 

  1. Account Registration

 

1.1. Users and vendors are required to provide accurate and complete information during the account registration process.

 

1.2. You are responsible for maintaining the confidentiality of your account information and ensuring that it is not shared with unauthorized individuals.

 

  1. Product Listings

 

2.1. Vendors must create accurate and truthful product listings. Product descriptions, images, and prices must be clear and transparent.

 

2.2. Listings must not include prohibited or illegal items, as outlined in our Prohibited Items Policy.

 

  1. Communication

 

3.1. Users and vendors are encouraged to communicate openly and respectfully. Harassment, abusive language, or threats will not be tolerated.

 

3.2. Communication should be conducted through our platform’s messaging system for security and accountability.

 

  1. Transactions

 

4.1. Transactions should be conducted in a timely and professional manner. Both buyers and vendors are expected to meet their commitments and obligations.

 

  1. Payment

 

5.1. All payment transactions should be made securely through our platform’s payment system. Avoid sharing personal financial information outside of our platform.

 

  1. Shipping and Delivery

 

6.1. Vendors are responsible for accurate and timely shipping of products. Provide tracking information to buyers when applicable.

 

  1. Dispute Resolution

 

7.1. If disputes arise, follow our Dispute Resolution Policy to seek resolution. Avoid escalating disputes unnecessarily.

 

  1. Intellectual Property

 

8.1. Respect intellectual property rights. Do not list or sell counterfeit, unauthorized, or infringing products.

 

  1. Prohibited Items

 

9.1. Review our Prohibited Items Policy to ensure that your listings do not include items that are not allowed on our platform.

 

  1. Privacy

 

10.1. Protect your privacy and the privacy of others. Do not share personal contact information or engage in unauthorized data collection.

 

  1. Feedback and Reviews

 

11.1. Provide honest and constructive feedback and reviews. Avoid fraudulent or misleading feedback.

 

  1. Compliance with Laws

 

12.1. Users and vendors must comply with all applicable laws and regulations when using our platform.

 

  1. Reporting Violations

 

13.1. If you encounter violations of these guidelines or any suspicious activity, please report them to our support team promptly.

 

  1. Account Termination

 

14.1. Failure to adhere to these guidelines may result in account suspension or termination at our discretion.

 

  1. Changes to Guidelines

 

15.1. We may update these guidelines from time to time. Users and vendors are responsible for reviewing them periodically.

 

  1. Contact Us

 

16.1. If you have any questions or concerns about these guidelines, please contact us