Return and Refund Policy

Return and Refund Policy

Effective Date: 16/09/2023

1. Introduction

Welcome to Sooq Plus! We value your satisfaction and strive to provide a transparent and fair return and refund process for products purchased through our platform. This Return and Refund Policy outlines our guidelines for returns and refunds.

2. Eligibility for Returns and Refunds

2.1. Returns and refunds are subject to the terms and conditions set forth in this policy and any additional policies or requirements specified by individual vendors on our platform.

2.2. Eligibility for returns and refunds may vary depending on the specific circumstances of the transaction and the vendor’s policies.

3. Products Eligible for Return

3.1. Products that may be eligible for return include:

• Products damaged during shipping.
• Products not as described in the listing.
• Products that are faulty or malfunctioning.

4. Products Not Eligible for Return

4.1. Products that are typically not eligible for return include:

• Products with minor cosmetic imperfections that do not affect functionality.
• Products that have been used or altered.
• Customized or personalized products.

5. Initiation of Returns

5.1. To initiate a return, you must follow these steps:

• Log in to your Sooq Plus account.
• Go to the “Orders” .
• Select the relevant transaction and follow the prompts to initiate a return.
• Provide all necessary information, including a description of the issue and any supporting evidence.

6. Vendor Review and Approval

6.1. The vendor involved in the transaction will review the return request and may approve or deny it based on their policies and the specific circumstances of the return.

7. Return Shipping

7.1. If the return is approved, you may be responsible for return shipping costs unless otherwise specified by the vendor or by applicable laws.

8. Refund Process

8.1. Upon approval of a return, refunds will be processed in accordance with the following guidelines:

• For payments made through Sooq Plus’s payment system, refunds will be credited back to the original payment method.
• For payments made outside of Sooq Plus’s payment system, refunds will be coordinated directly between the parties involved.

9. Finality of Refunds

9.1. Refunds provided through our platform are considered final and binding.

10. Contact Us

10.1. If you have any questions or concerns about our Return and Refund Policy or need assistance with a return or refund, please contact us.