FAQ

Frequently Asked Questions (FAQ)

Welcome to the Sooq Plus FAQ page! We’ve compiled answers to some of the most common questions our users and vendors ask. If you can’t find the information you’re looking for, please don’t hesitate to contact our customer support team.

General Questions

Q1: What is Sooq Plus? A1: Sooq Plus is a multivendor ecommerce platform that connects buyers and vendors, allowing vendors to sell their products to kuwait audience.

Q2: How do I create an account on Sooq Plus? A2: To create an account, click on the “Sign Up” button on our homepage, and follow the registration prompts.

Q3: How do I browse and search for products? A3: You can use our search bar to find specific products or browse categories and use filters to refine your search.

Q4: How do I contact a vendor? A4: You can contact a vendor by visiting their store or product page and using the “Contact Vendor” button.

Q5: What payment methods are accepted on Sooq Plus? A5: We accept various payment methods, including credit/debit cards, Knet and cash on delivery. Payment options may vary by vendor.

Buying on Sooq Plus

Q6: How do I make a purchase? A6: Select the product you want to purchase, click “Add to Cart,” and proceed to checkout. Follow the prompts to complete your purchase.

Q7: What is the return and refund process? A7: Our Return and Refund Policy outlines the process for returning products and obtaining refunds. You can find details on the policy page.

Q8: How can I track my order? A8: You can track your order by visiting your order history in your account or contacting the vendor for tracking information.

Q9: What should I do if I have a problem with a purchase? A9: If you encounter an issue with a purchase, please refer to our Dispute Resolution Policy for guidance on resolving the problem.

Selling on Sooq Plus

Q10: How can I become a vendor on Sooq Plus? A10: To become a vendor, register for an account and follow the steps outlined in our Vendor Agreement.

Q11: What fees are associated with selling on Sooq Plus? A11: Vendor fees may vary. Please refer to our Vendor Agreement and Pricing Policy for detailed information.

Q12: How do I list products for sale? A12: You can list products by accessing your vendor dashboard and following the product listing process.

Q13: What is the process for receiving payments from sales? A13: Payments are processed through our platform, and vendors receive proceeds, minus applicable fees, can be received by transfer or cash according to our payment schedule.

Q14: How can I manage my vendor account? A14: Vendors can manage their accounts, product listings, and orders through their vendor dashboard.

Security and Privacy

Q15: Is my personal information secure on Sooq Plus? A15: Yes, we take data security seriously. Please review our Privacy Policy for details on how we protect your information.

Q16: What measures are in place to prevent fraud on the platform? A16: We have security measures in place to detect and prevent fraudulent activity. Please report any suspicious behavior to us.

Vendor-Specific Questions

Q17: What are the benefits of becoming a vendor on Sooq Plus? A17: As a vendor on Sooq Plus, you can access a global customer base, utilize our secure payment system, and benefit from our marketing and promotional efforts.

Q18: Can I have multiple product listings as a vendor? A18: Yes, vendors can list multiple products in their stores. The number of listings may depend on your vendor subscription plan.

Q19: How do I set up my vendor store? A19: To set up your vendor store, log in to your account, access your vendor dashboard, and follow the store setup instructions.

Q20: What should I do if I need to take a break from selling on Sooq Plus? A20: If you need a temporary break from selling, you can deactivate your listings or set your store to “vacation mode” in your vendor dashboard.

Payment and Fees

Q21: How are vendor fees calculated? A21: Vendor fees may include listing fees, transaction fees, and subscription fees. Please refer to our Pricing Policy for a detailed breakdown.

Q22: When will I receive payment for my sales? A22: Payment processing times may vary. Generally, vendors receive their proceeds according to our payment schedule, which can be found in your vendor dashboard.

Q23: Are there any upfront costs for vendors? A23: no Sooq Plus is free to use , we charge a small service fee per order.

Security and Trust

Q24: How does Sooq Plus ensure the security of transactions? A24: We employ secure payment processing and encryption methods to protect transactions. Our Dispute Resolution Policy also helps resolve issues.

Q25: Can I trust the vendors on Sooq Plus? A25: We encourage users to review vendor ratings and feedback from other buyers before making a purchase. Our Guidelines promote trust and transparency.

Account Management

Q26: How do I change my account password? A26: You can change your password by accessing your account settings in your user dashboard.

Q27: What should I do if I forget my account password? A27: If you forget your password, you can use the “Forgot Password” link on the login page to reset it.

Q28: Can I close my account? A28: Yes, you can close your account by contacting our customer support team. Please note that account closure is irreversible.

Legal and Compliance

Q29: How does Sooq Plus handle tax collection and reporting? A29: Tax responsibilities may vary by jurisdiction and vendor location. Vendors are responsible for complying with applicable tax laws.

Q30: What happens if a vendor violates the platform’s policies? A30: Violations of our policies may result in account suspension or termination, depending on the severity of the violation. Refer to our Guidelines and Vendor Agreement for more details.

Feedback and Reviews

Q31: How do I leave feedback for a vendor? A31: You can leave feedback for a vendor by visiting your order history and selecting the relevant transaction.

Q32: Can vendors respond to customer feedback? A32: Yes, vendors can respond to customer feedback to address concerns or provide additional information.